We have a host of tools to serve your transformation needs.

Transformation can sometimes seem like a lofty word – a mere idea, almost. But because we’re serious about the tangibility of results, we’ve distilled our work into tried and tested methodologies – tools, if you will, that have helped our clients (and ourselves) to deliver on our transformation agendas.

STEP 1: KICK-OFF WITH A STRATEGIC WORKSHOP

A vision without a clear, measurable target cannot be driven forward.

Without a clear target to anchor on, even the most extensive turnaround programmes can face significant challenges. The Strategic Workshop brings together senior decision makers to establish a True North – a key objective of the country or organisation that guides all decision making. Like a compass, the True North gives decision makers a clear anchor that allows different priorities and activities to be assessed on an equal basis without misalignment on the intended outcome.

STEP 2: RUN A LAB TO DISTILL PRECISE IMPLEMENTATION PLANS

How do I know who needs to do what, when and how?

With the True North established, we run ‘labs’ – bringing together stakeholders from across each of the departments or units responsible for achieving the True North. The labs outline highly detailed action plans. These include persons responsible, timelines, budgets required and measurable targets – all geared towards meeting the true north. This highly collaborative approach removes silos and ensures widespread consensus amongst key stakeholders from the very beginning.

STEP 3: HOST AN OPEN DAY

Stakeholder feedback is key for greater understanding and cooperation towards the bigger agenda.

Once the detailed action plans have been outlined in the lab, hosting an Open Day is a vital step in communicating said plans as well as precise milestones to a wider audience – be it the public or other stakeholders.

Besides promoting transparency and accountability in ensuring these plans come to fruition, Open Days are also an opportunity to gather feedback on areas for improvement to ensure that implementation gets off on the right foot.

STEP 4: PUBLISH A ROADMAP

Transparency materialising into commitment.

At the firm, we often quip that we’re ‘pregnant’ with our projects. Because when you’re pregnant, the only option left is to deliver. To make this happen, we publish a detailed Roadmap which outlines your actions, activities, programme milestones, project owners, timelines and targets to serve as a point of reference to all stakeholders. The Roadmap provides a strong incentive for leaders to honour their now very public commitments.

STEP 5: SET KEY PERFORMANCE INDICATORS

When you expect, people may do it. But when you inspect, they will do it.

Properly set, Key Performance Indicators (KPIs) provide decision makers with valuable insight into the progress of the transformation agenda. KPIs are set at the beginning but can be reviewed on a periodic basis to ensure they are relevant and targets are realistic.

STEP 6: IMPLEMENT RIGOROUSLY

Shifting all gears into ‘action’.

When implementing, we base our work on three principles:

• Do it relentlessly – key persons in charge are pushed to continuously execute action items and activities they are responsible for to create a continuous wave of momentum
• Monitor constantly – progress is monitored with a rigorous system that tracks KPIs frequently with weekly updates to the leadership being a common facet of implementation
• Solve problems recursively – problems are resolved via a clear escalation process. In doing so, solutions are taken into account and incorporated into the transformation agenda

STEP 7: VALIDATE & VERIFY

Seek validation to measure progress.

Validation and verification ensures integrity of your delivery and that the organisation continually improves and updates itself with best practices. We take audits seriously. Because we take results seriously.